[When company memory is missing]

You need your team to find the answer without asking one person

The answer lives in an old email. A former staff member knows the reason. The new person asks the same question again.

The answer is already somewhere

It may be in a shared drive a ticket a meeting record or a person’s head.

We map the sources before we add a chat box. The system should show its source and stop when the evidence is weak.

Build memory around one question

The first use should answer a question your team asks often.

  • The source files and their owner
  • The person allowed to see the answer
  • The source link and review step
  • The update and deletion path
  • The rule for saying I do not know

Make the answer worth trusting

We test the system against real questions. A person stays in the loop when the evidence is weak or the decision matters.

The first step is a focused knowledge review. You can start with one source and one question.