[When calls are missed]

You need your phone to ring when the customer calls

The customer calls. The phone does not ring. Then the team spends time asking which provider owns the fault.

Follow the call from start to finish

The fault may be in the handset the service the network the account or the route.

We follow the call path and record the owner so the next fault does not begin from zero.

What the first check covers

The review follows one missed or failed call.

  • The phone and user account
  • The internet and network path
  • The route queue or after-hours flow
  • The provider and fault owner
  • The change and the next test

Support across Tasmania

TWN is based in lutruwita/Tasmania. We support organisations across the state.

The first step is a focused review of the call that failed.