ESSENTIAL
Reactive support, fixed price
For small teams that need reliable IT support without the surprise invoices. Helpdesk access, patch management, and basic monitoring at a fixed monthly price.
ESSENTIAL TIER INCLUSIONS
The Essential tier is reactive by design. We're there when you need us, with the tooling to fix things — without the cost of full proactive operations.
Business-hours helpdesk
Phone, chat, and email support during Tasmanian business hours. Real engineers, first-contact resolution, transparent escalation.
Endpoint patch management
Automated patching for Windows and macOS endpoints. Security updates rolled out on a tested schedule, with reporting on what's deployed.
Basic monitoring & alerting
Up/down monitoring on key systems with email alerting. Enough to know when something's broken, without the noise of full observability.
Quarterly reviews
Quarterly check-ins to review tickets, performance, and any emerging needs. Light-touch governance suited to smaller engagements.
IS ESSENTIAL RIGHT FOR YOU?
Small Tasmanian teams
5 to 25 staff, predominantly Microsoft 365 or Google Workspace, no on-prem servers, no regulated data. The classic small-business IT profile.
Predictable monthly cost
Fixed price per user. No hourly invoices, no surprise bills. The Essential tier exists to make IT spend predictable, not to be the cheapest possible option.
Stepping stone, not a destination
Most Essential clients move to Managed within 12-24 months as they grow, take on more sensitive data, or simply notice the benefits of proactive operations.
Not for regulated industries
If you handle health, financial, or government data, you should start at Managed or Strategic — Essential doesn't include the security baseline those workloads need.
OTHER TIERS
READY FOR PREDICTABLE IT?
Talk to a Tasmanian engineer about whether Essential is the right fit.