MANAGED
Proactive operations
Our most popular tier. Full proactive monitoring, security baseline, and a dedicated technical account manager who knows your environment. The right starting point for most Tasmanian businesses.
MANAGED TIER INCLUSIONS
Everything in Essential, plus proactive operations, security baseline, and the governance rhythm of monthly reporting and a dedicated account manager.
24/7 monitoring & alerting
Round-the-clock monitoring of servers, networks, endpoints, and cloud workloads. On-call engineers paged for critical incidents outside business hours.
Essential Eight baseline
Application control, patching, configuration hardening, MFA, and the rest of the ACSC Essential Eight implemented to a documented maturity level.
Dedicated account manager
A named technical account manager who knows your environment. The same person across QBRs, escalations, and roadmap conversations — not a rotating cast.
Backup management & testing
Backup of servers, endpoints, and SaaS tenants with scheduled restore drills, immutable storage, and sovereign offsite copies in Tasmanian Cloud.
Monthly reporting
Monthly reports covering tickets, incidents, security posture, patch compliance, and trend data. Visibility, not just dashboards.
Onsite support included
Scheduled and reactive onsite engineer visits across Launceston, the Tamar Valley, and the wider state when remote isn't enough.
WHO CHOOSES MANAGED
Most Tasmanian businesses
Managed is our most popular tier and the right starting point for the majority of businesses we onboard. 25-200 staff, mixed environments, real reliance on IT.
Regulated or sensitive data
If you handle health, financial, legal, or government-adjacent data, Managed delivers the security baseline (Essential Eight, MFA, patching, monitoring) that those workloads demand.
Hybrid environments
On-prem servers, M365 or Workspace, cloud workloads, occasional bespoke applications. Managed scales across the mix without separate engagements.
Stop fighting fires
If you're spending too much time reacting to incidents, Managed shifts the posture to proactive operations. Most clients see ticket volume drop within the first quarter.
OTHER TIERS
READY FOR PROACTIVE OPERATIONS?
Talk to a Tasmanian engineer about onboarding into the Managed tier.